a. How can I book a 1st consultation at CUP?

To book your 1st appointment, fill in the form available in the "Request Appointment" tab and send it to cup@ucp.pt.

b. How can I pay for the consultations?

For face-to-face consultations and supervision, payment must be made in cash or check at the end of the session. For distance consultations and supervision, payment should be made by bank transfer after the session, and proof of payment should be sent by email to cup@ucp.pt.

CUP has protocols with several institutions. Please consult the tab "Partners" and give us this information.

c. Who are the CUP psychologists?

CUP psychologists are effective members of the Portuguese Psychologists Order as well as professional trainees under the supervision of a senior psychologist. There are also trainees integrated into the CUP team, who do not attend sessions, but may be involved in the process (observation and participation) if the client authorizes it.

d. Can I get a discount on CUP's services?

All clients who seek our services and are part of an institution with which we have a partnership can benefit from a discount (see pricelist).

e. How do I choose the therapist?

In the consultation request form, you can indicate the name of a psychologist from CUP's team that you would like to see. If you do not specify a name, the psychologist from our team with the most suitable experience for the issue you describe will always be appointed for your consultation.

f. How is the form I send in requesting an appointment handled?

The form is received by the CUP secretariat, which forwards it to the clinic's coordination team. It will then be shared with the psychologist who will conduct the consultation. At all stages of this process, the data in the form will be treated with the utmost confidentiality.

g. How do consultations take place?

Before the appointment, you will be given a document informing you of our service conditions and how the clinic operates.

Suppose children and teenagers up to the age of 14 are being attended to. In that case, the first consultation usually takes place with the parents (or their legal representatives) to gather all the necessary information regarding concerns and the reason for the consultation request. In the following consultation, it will be only the child/adolescent. After the initial assessment phase, intervention objectives are defined together, and the intervention phase begins. In the case of children/adolescents, the involvement of parents (or legal representatives) is favored so that there may be a continuity of the work developed in consultation. Whenever justified, the school context, or others, may be involved in the processes, but only with the parent's consent (or legal representatives).

In the case of adult attendance, the consultations always occur with the client, except when there is incapacity when other significant people can be involved in the process. In all consultations, there is an initial evaluation phase and a subsequent return of the evaluation results, guiding the definition of the intervention objectives.

At the end of each appointment, a new appointment can be made, always coordinating the agendas of the client, the psychologist, and the clinic.

h. How are distance consultations carried out?

When the consultations take place at a distance, the conditions of service are sent beforehand by email, and the signed document must be returned to the clinic's secretariat.

Distance consultations take place the same way as face-to-face consultations, but digital platforms are used so that the client and the psychologist can meet during the consultation. Despite the ease of this type of service, there are some precautions you should take:
Choose a comfortable place with adequate light and without noise or distractions.
Ensure your privacy.

Have an adequate technological device (mobile phone, computer, or tablet).
Have a stable internet connection. Typically, the Zoom platform is used for distance consultations; however, we will try to meet your selection if you prefer another platform.

i. What is couple therapy?

Couples therapy is indicated for couples facing difficulties in their relationship, such as communication difficulties, incompatible expectations, and conflict management. It is also essential to highlight the importance of both intending to continue with the relationship.

j. What is a group intervention?

Group intervention is characterized by taking place in a small group (2 to 10 clients) who share the same difficulties or disorders. This type of intervention is not always the most appropriate for the client, and a different kind of service may be suggested.

k. What is psychologist supervision, and how is it carried out?

Supervision of psychologists is a mechanism that promotes the self-care and well-being of professionals in this area by facilitating the training and continuous development of psychologists, as well as safer, quality professional practice with clients.